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Return, Exchange and Cancellation Policy

Effective date: 07/14/2020
Last updated date: 12/17/2020

When purchasing physical goods from our online or physical store and if you are not 100% satisfied with your item, please call us at 215-259-8353 or email us at return@sensezerofloat.com within 14 days of your purchase.  As long as the item is not open, or damaged we will take care of your exchange or return. We reserve the right to determine the condition of the item and deny any return request. 

We understand things change, that's why you may cancel or reschedule your service booking up to 2 hours before the session begins. If you cancel, you will automatically receive a full refund. You may do so on the My Bookings page in your Member Profile online, the Wix mobile app, or call us at (215) 259-8353. Cancellation or rescheduling within 2 hours is not available, and you will not receive a refund. An associate initiates each return manually. Although we make every effort to handle them as quickly as possible, please allow up to 3 business days to initiate a refund. The system will process a refund through the same payment provider used for the sale. The payment provider may require additional time.

If we need to cancel or postpone your service booking, you will be offered a full refund to the original payment method. You may also reschedule the booking, or accept store credit in the form of a gift card equal to the original service. 

Any subscription plans or reoccurring charges can be canceled anytime by calling us at (215) 259-8353 or emailing us at contact@sensezerofloat.com unless the subscription or reoccurring charge states otherwise in its own terms and conditions. 

We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of our return, exchange and cancellation policy. 

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